General Installation Quetion (5)
The connectors of the device are similar to those of the vehicle but do not fit together, what should I do ?
I have connected my device but the red LED is turning on, what should I do ?
Posted: oct. 3, 2021
in
General Installation Quetion
- The most common issue is the direction of the connectors. In this case, you have plugged one or both connectors in reverse. To check the correct direction, use the video by clicking HERE.
- You have plugged the box in the wrong place, which is the second most common case. If you are not sure about the location and it does not match the instructions, do not try. You risk damaging the box. You need to contact us and send us photos of your engine and the location where you tried to plug it (always take photos with the engine cover removed).
- If the problem persists at this stage, please contact us.
I connected the device but the vehicle doesn't start, the blue LED is on, what should I do ?
Posted: oct. 3, 2021
in
General Installation Quetion
- The most common issue is the direction of the connectors. In this case, you have plugged one or both connectors in reverse. To check the correct direction, use the video by clicking HERE.
- You have plugged the box in the wrong place, which is the second most common case. If you are not sure about the location and it does not match the instructions, do not try. You risk damaging the box. You need to contact us and send us photos of your engine and the location where you tried to plug it (always take photos with the engine cover removed).
- If the problem persists at this stage, please contact us.
I have connected the device, but the vehicle does not start and no LED lights up. What should I do ?
Posted: oct. 3, 2021
in
General Installation Quetion
- The most common issue is the direction of the connectors. In this case, you have plugged one or both connectors in reverse. To check the correct direction, use the video by clicking HERE.
- You have plugged the box in the wrong place, which is the second most common case. If you are not sure about the location and it does not match the instructions, do not try. You risk damaging the box. You need to contact us and send us photos of your engine and the location where you tried to plug it (always take photos with the engine cover removed).
- If the problem persists at this stage, please contact us.
How to correctly identify the correct orientation for connecting the connectors ?
Posted: oct. 3, 2021
in
General Installation Quetion
For this question, we have decided to create a video. Click HERE to access the video. This issue is specific to the type of connectors shown in the video and does not apply to other types of connectors.