Frequently asked questions - FAQ

Posted: oct. 3, 2021 in Installation HDI and TDCI Question

Indeed, often it's difficult to fit your fingers in.

So you should use the "lasso" technique. We have made a video to explain this very simple technique. Click HERE to access the video.

Posted: oct. 3, 2021 in Installation HDI and TDCI Question, General Installation Quetion

In this case, you need to cut the alignment tab that prevents the connector from fitting. We have made a video to explain how to do this, click HERE to access it.

Posted: oct. 3, 2021 in Installation HDI and TDCI Question

- The most common issue is the direction of the connectors. In this case, you have plugged one or both connectors in reverse. To check the correct direction, use the video by clicking HERE.

- You have plugged the box in the wrong place, which is the second most common case. If you are not sure about the location and it does not match the instructions, do not try. You risk damaging the box. You need to contact us and send us photos of your engine and the location where you tried to plug it (always take photos with the engine cover removed).

- If the problem persists at this stage, please contact us.

Posted: oct. 3, 2021 in Installation HDI and TDCI Question

For this problem, there are several solutions to check in the following order :

- There is an error with the injection rail brand (for HDI and related engines). This is the most common case. For example, if you have a Bosch rail and the device is intended for a Siemens rail, it will not work. So, no LED on the device lights up and the vehicle refuses to start. In this case, contact us for an exchange of the device.

- You have connected the device in the wrong place. This is the second most common case. If you are not sure where to connect it and it does not match the instructions, do not try. You risk damaging the device. You need to contact us and send us photos of your engine and the location where you tried to connect it (always take photos with the engine cover removed), also check the direction of connection as described in the video by clicking HERE.

- If the problem persists at this stage, please contact us.

Posted: oct. 3, 2021 in Installation HDI and TDCI Question, General Installation Quetion

In this case, you need to cut the alignment tab that prevents the connector from fitting. We have made a video to explain how to do this, click HERE to access it.

Posted: oct. 3, 2021 in General Installation Quetion

- The most common issue is the direction of the connectors. In this case, you have plugged one or both connectors in reverse. To check the correct direction, use the video by clicking HERE.

- You have plugged the box in the wrong place, which is the second most common case. If you are not sure about the location and it does not match the instructions, do not try. You risk damaging the box. You need to contact us and send us photos of your engine and the location where you tried to plug it (always take photos with the engine cover removed).

- If the problem persists at this stage, please contact us.

Posted: oct. 3, 2021 in General Installation Quetion

- The most common issue is the direction of the connectors. In this case, you have plugged one or both connectors in reverse. To check the correct direction, use the video by clicking HERE.

- You have plugged the box in the wrong place, which is the second most common case. If you are not sure about the location and it does not match the instructions, do not try. You risk damaging the box. You need to contact us and send us photos of your engine and the location where you tried to plug it (always take photos with the engine cover removed).

- If the problem persists at this stage, please contact us.

Posted: oct. 3, 2021 in General Installation Quetion

- The most common issue is the direction of the connectors. In this case, you have plugged one or both connectors in reverse. To check the correct direction, use the video by clicking HERE.

- You have plugged the box in the wrong place, which is the second most common case. If you are not sure about the location and it does not match the instructions, do not try. You risk damaging the box. You need to contact us and send us photos of your engine and the location where you tried to plug it (always take photos with the engine cover removed).

- If the problem persists at this stage, please contact us.

Posted: oct. 3, 2021 in General Installation Quetion

For this question, we have decided to create a video. Click HERE to access the video. This issue is specific to the type of connectors shown in the video and does not apply to other types of connectors.

Posted: oct. 3, 2021 in Adjustement Question

Make 25 turns counterclockwise. Then make 5 turns clockwise and you will be back to factory settings.

For more details, watch our video by clicking HERE.

Posted: oct. 3, 2021 in Adjustement Question

It's a worm screw, so it's entirely normal for it to turn indefinitely.

That being said, it's easy to tell when you're at the maximum or minimum point. Place your ear against the power box while turning the screw. Once you've reached the maximum or minimum, you'll hear a "click" with every additional turn over the maximum or under the minimum (sometimes difficult to hear). These extra turns don't count. The total number of turns between the minimum and maximum is 25. If you don't hear the "click," just count the turns. To reset the unit to its factory setting, turn the screw 25 times counterclockwise to ensure it's at the minimum, then 5 times clockwise. You can see the video by clicking HERE.

Posted: oct. 3, 2021 in Shipping Question

It depends on the destination country.

To see the different delivery methods and times, you can add the item to your cart and begin the checkout process, which will show you all the delivery options and estimated times for your country.

We usually ship your order within 24 business hours after purchase.

Posted: oct. 3, 2021 in Warranty Question

The warranty is for 10 years on the box, this does not include the refund of the box which is valid for 30 days, once the 30 days have passed it is no longer possible to get a refund for the box but only to have it repaired under warranty.

Posted: oct. 3, 2021 in Warranty Question

No, we do not offer any warranty for the engine or anything else other than the warranty on the device itself, as there is no risk for the engine.

However, we have already performed engine warranties, and many customers try to impute any problem to the device in order to avoid paying for their repairs that have nothing to do with the device. Therefore, we have decided to no longer offer any engine warranty.

Posted: oct. 3, 2021 in Warranty Question

It's very simple: you receive the power box and have 30 days from the delivery date to test it. If the power box is not suitable for your vehicle, you can return it to us and get a refund.

IMPORTANT: Before returning a package, please check the FAQ to see if a solution to your problem is provided. If not, please contact us. In any case, never return a package without our prior agreement, as it will be refused and returned to you.

ATTENTION: The power box must be returned in perfect condition, clean of all grease, oil, without scratch marks, impacts, or others. If this is not the case, we will not be able to make a refund.

The shipping costs are entirely borne by the customer, only the price of the power box will be refunded.

Posted: oct. 3, 2021 in Payment Question

The maximum announced delay is 4 to 5 business days, but it depends on your bank. Usually, the delay is less than 2 days.

Posted: oct. 3, 2021 in Payment Question

For payment of your order, you can use the following payment methods:

• Paypal

• Credit card

• Payment in 4 time via Paypal

• Bank transfer

Posted: avril 30, 2023 in Compatibility Question, General Question

Yes, all our power boxes are compatible with automatic transmission.

Posted: avril 30, 2023 in Compatibility Question, General Question

Yes, all our boxes are compatible with particulate filters.

Posted: oct. 3, 2021 in Compatibility Question

In this case, you can contact us to verify compatibility by providing us with your vehicle's specifications, and we will respond quickly. Due to the large number of vehicles on the market, it is impossible to include them all in our lists.

Posted: oct. 3, 2021 in Compatibility Question

Sorry, but we no longer have them for the injector pump TDIs, because in 80% of cases there is no power gain regardless of the brand of the power box. We preferred to withdraw them.

Posted: oct. 3, 2021 in Compatibility Question

No, we do not have a power box for TDS engines.

Posted: oct. 3, 2021 in Compatibility Question

No, we do not have a power box for DTI engines (Renault, Opel and some other brands).

Posted: avril 30, 2023 in Compatibility Question, General Question

Yes, all our power boxes are compatible with automatic transmission.

Posted: avril 30, 2023 in Compatibility Question, General Question

Yes, all our boxes are compatible with particulate filters.

Posted: oct. 3, 2021 in General Question

No, not at all, this device will not reduce the lifespan of your engine or damage your engine or any other parts, even in the long term, as this device complies with manufacturer standards.

We have already equipped thousands of vehicles without any problems for more than 15 years, many of which have traveled hundreds of thousands of kilometers.

Of course, if your vehicle already has problems, it is not recommended to install an additional device before solving them.

Posted: oct. 3, 2021 in General Question

It is not mandatory to wait until the end of the break-in period, but it is recommended to ensure the proper functioning of the vehicle.

Posted: oct. 3, 2021 in General Question

The difference mainly lies in the profit margin, as companies that sell this type of box for over 500 euros have an absolutely huge margin.

500 euros is still the price of a latest generation TV or computer, do you really think there is such a sum in a simple additional box? Of course not! These sellers take advantage of their brand image or don't sell anything!

In no way is the quality of our products inferior, on the contrary.

Posted: oct. 3, 2021 in General Question

Yes, the power box shown in the picture is identical to the one you will receive. Only the connectors may be different depending on the model of your vehicle.

Posted: oct. 3, 2021 in General Question

Fuel economy is a logical side effect of the box, here's how it works:

When the box is installed, you have more power. To reach a given speed, such as 90 km/h, you need to press the accelerator less or for a shorter time. This results in consuming less fuel.

You won't notice it by pressing the pedal, but you will notice it when refueling if you know your usual consumption.

CAUTION: This effect only works if you keep driving the same way as before installing the box. If you tend to accelerate more, there will be no savings.

It is impossible to quantify this saving in advance or to guarantee it. Too many parameters come into play, such as wear, manufacturing tolerances, type of journey, driving style, vehicle load, fuel quality, tire type, etc.

Posted: oct. 3, 2021 in General Question

The advertised power and torque gain is approximate but real, but cannot be guaranteed. Why?

Because each engine is different, the gain may vary by a few horsepower depending on the wear of the engine, manufacturing tolerance, etc.

Even two identical engines will not have exactly the same power and torque gain in the end.

Posted: oct. 3, 2021 in General Question

Our boxes leave no physical or electronic trace, so you just have to remove it when you bring your vehicle to the garage.

Posted: oct. 3, 2021 in General Question

You will already choose all the information by selecting your vehicle from the list. In 99% of cases, we do not need anything else. However, in some special cases, we may need to contact you for more information.

Posted: oct. 3, 2021 in General Question

This box modifies injection timing and slightly the injection pressure while staying within the manufacturer's standards (safety limits not exceeded).

Under no circumstances does this box modify any parameters of the turbo or other components.

Posted: oct. 3, 2021 in General Question

On Diesel engine we don't change the turbo pressure (only on special request).

On gasoline engine, we change de turbo pressure, but always under the manufacturer max specification.

Posted: oct. 3, 2021 in General Question

Only our latest range of additional boxes, which can be controlled via a smartphone application, can be activated and deactivated remotely.

Posted: oct. 3, 2021 in General Question

Size is :
- Long = 70mm (7cm)
- Large = 80mm (8cm)
- Height = 25mm (2,5cm)